IS IT SAFE TO ORDER ONLINE?
Yes, it is safe to shop at Roselipt with your credit or debit card.
We promise to keep your name, address, credit card details and any other information you give us secure.
Our secure server encrypts your personal information, including credit or debit card number, name and address, before it is sent over the Internet.
Your card details are presented directly to the bank for clearance and are not stored.
When you click the ‘Check out’ button, you enter the secure section of the site.
HOW CAN YOU TELL IF OUR SITE IS SECURE?
When you are in the checkout, you will see the URL begins with https and also see a locked padlock in the address bar of your Web browser, showing that you are in the secure area.
Once your order has been processed securely online, we do not keep any record of your credit card details.
Your card details are verified automatically online through the secure Shopify payment gateway.
We are happy to answer any questions you have about secure shopping with us. Click here to contact us.
WHAT IS OUR PRIVACY POLICY?
The Roselipt Privacy Promise to you: Security is our priority
When we are looking after your data, our focus is on cybersecurity. We know how important your information is to you, and we promise to collect, process, store and share your data safely and securely.
We respect your privacy and security as much as you do. When you shop with us, we will only ask for personal information such as your name, email address, billing address, product selections, credit card or other payment information in order to send out your goods in a timely manner.
We may also collect information about where you are on the Internet (such as the website you came from, IP address, domain types like .co.uk and .com), your browser type, the country where your internet service provider is located, the pages of our site that were viewed during your visit, and any search terms that you used.
We may also need to share your data with our trusted payment, fraud control and marketing partners. This will only ever be shared where necessary and always in a safe and secure way.
Once your order has been processed securely online, we do not keep any record of your credit card details.
PRIVACY AND PERSONAL DATA PROTECTION
In our everyday business operations we make use of a variety of data about visitors, including data about:
Customers
Users of our websites
Subscribers to our newsletters
Other stakeholders
In collecting and using this data, we are subject to a variety of new legislation controlling how such activities may be carried out and the safeguards that must be put in place to protect it.
The purpose of this policy is to set out the relevant legislation and to describe the steps we take to ensure that we comply with it.
This control applies to all systems, people and processes that constitute our information systems, including directors and employees who have access to our systems.
SHARING YOUR INFORMATION
We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.
However, we do share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:
Mobile messaging suppliers like Attentive (read more here)
Companies that do things to get your purchases to you, such as ecommerce providers like Shopify, payment service providers, warehouses, order packers, and delivery companies
Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business
Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
Companies approved by you, such as social media sites (if you choose to link your accounts to us), or marketplaces where you can place a Roselipt order
We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.
SEEING ADVERTS FOR ROSELIPT ONLINE
We engage in online advertising, both to keep you aware of what we’re up to and to help you see and find our products.
Like many companies, we target Roselipt banners and ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.
The banners and ads you see will be based on information we hold about you, or your previous use of Roselipt (for example, your Roselipt search history, and the content you read on Roselipt) or on Roselipt banners or ads you have previously clicked on.
MARKETING MESSAGES
If you have said we can, we’ll send you marketing messages by email, to keep you aware of what we’re up to and to help you see and find our products.
We may also send you catalogues & special offers by post, as well as email or SMS messages (legitimate interests/ consent) using your name, address, email address, and / or mobile number.
How to stop marketing messages from Roselipt
You can stop receiving marketing messages from us at any time. You can do this:
By clicking "unsubscribe from this list" or "update subscription preferences" in the footer of any marketing email you receive from us
By clicking on the link after the keyword 'Unsub' included in any SMS message you receive from us
By contacting our Customer Care team
Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.
Please note that, as it might take a up to 3 working days for all our systems to be updated, so you might get messages from us while we process your request.
Stopping marketing messages will not stop service communications (such as order updates and product restock notifications) or where you have expressed interest in a specific activity at Roselipt, such as the launch of new collections.
How to stop marketing messages from Marketplaces
Every Marketplace has a separate system to ours for recording marketing preferences. We are unable to amend your preferences or unsubscribe you from their messages.
If you decide you no longer want Marketplace marketing communications, you can opt out by visiting their site and updating your preferences there, or you can click on the ‘unsubscribe’ link in any email from that Marketplace.
KEEPING YOUR INFORMATION
We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.
USE OF YOUR PERSONAL INFORMATION
We use your personal information for a variety of reasons. We rely on different legal grounds to process your personal information, depending on the purposes of our use and the risks to your privacy. You will only receive unsolicited email and SMS marketing communications from us if: (a) we have obtained your details in the course of a sale or negotiation for a sale of our products, and you have not objected to receiving such direct email and SMS marketing from us. Of course, we will only send you marketing emails and SMS messages that are based on similar products or services that you purchased from us and you will always have the opportunity to opt out at any time; or (b) if you have consented to receiving marketing email and SMS messages from us (you can opt-out of receiving them at any time). We do not share your personal information with companies that would send their marketing to you.
CHANGES TO HOW WE PROTECT YOUR PRIVACY
We may change this page from time to time, to reflect how we are processing your data.
If we make significant changes, we will make that clear on the Roselipt website, or by some other means of contact such as email, so that you are able to review the changes before you continue to use Roselipt.
WHAT ABOUT COOKIES?
We use cookies when you visit our site. There are four main types of cookies – here’s how and why we use them.
Site functionality cookies – these cookies allow you to navigate the site and use our features, such as “Add to Bag” and “Save for Later”.
Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.
Customer preference cookies – when you are browsing or shopping on Roselipt, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you.
Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.
By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found here.
Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site, and the complete Roselipt user experience that we pride ourselves on providing our customers.
TO CONTACT US OR REGISTER A COMPLAINT
How to contact us:
By email: support@roselipt.com
ADDRESSING COMPLIANCE
If you choose to receive e-mail marketing from Roselipt, we can tell you about new collections and offers. Remember you are in control and you can manage your preferences at any time.
If you would like to stop receiving marketing e-mails from us, you can unsubscribe or change your preference at any time by clicking "unsubscribe from this list" or "update subscription preferences" in the footer of any marketing email you receive from us, or by e-mailing us at support@roselipt.com with the header ‘Unsubscribe’
If you believe that any information we have about you is incorrect or incomplete, please e-mail us at support@roselipt.com. We will promptly correct any information found to be incorrect.
We may change this policy on occasion by updating this page. Please check this page from time to time to ensure that you are happy with any changes.
Our commitment to you: No personal data is ever sold to third parties.